Terms Of Service
EFFECTIVE DATE: Apr 8th, 2020
These Terms of Service contain the terms and conditions that govern all use of our Platform (as defined below) and Services (as defined below) and all content, services and/or products available on or through the Platform (collectively, the “EZZYCRM Services”).
These Terms of Service along with EzzyCRM’s Privacy Policy, incorporated herein, constitute an agreement (“Agreement”) by and between AppMix Technologies Pvt. Ltd. (“us”, “we”, “our”, “EzzyCRM”, “AppMix” or “Company”) and you, a registering customer (“you”, “your”, “user(s)”, “Customer(s)”) of any services, applications, widgets, mobile applications and software made available by AppMix Technologies Pvt. Ltd.
PURPOSE OF AGREEMENT
The EzzyCRM Services are made available to Customer by EzzyCRM and are subject to the following Terms of Service (the "Terms") and Privacy Policy (“Privacy Policy”). EzzyCRM may also offer other services under different terms of service.
DESCRIPTION OF SERVICE(S)
EzzyCRM provides Customer with access to an array of contact management, task management, CRM, social networking and unified messaging services, available both via electronic internet access and mobile access via the EzzyCRM IoS and Android applications, to manage and enhance internal and external business relationships (“Service(s)”). Customer may connect to the Services using any Internet browser or utilizing the EzzyCRM IoS or Android mobile applications. Customer is responsible for obtaining access to the Internet and the equipment necessary to use the Services. Customer is responsible for any fees, data charges or surcharges that may be assessed by Customer’s individual mobile data carrier incurred in connection with Customer’s use of the Services.
LIMITED LICENSE GRANT
EzzyCRM hereby grants to Customer a nonexclusive, nonassignable, nonsublicensable limited license, for Customer’s use only, for the term of this Agreement, to access and use the Services and any user’s guides, specifications, and other related documentation available online (the “Documentation”), subject to the terms and conditions of this Agreement. The licenses granted herein are conditioned upon timely payment in full, monthly or annually, for the Services in advance of Customer’s access to, continued use of or receipt of the Services.
MODIFICATION OF TERMS OF SERVICE
EzzyCRM may update, amend, modify, or supplement the Terms at any time (“Updated Terms”). Updated Terms will be posted on EzzyCRM’s website and EzzyCRM will use reasonable efforts to notify Customer of any Updated Terms. Customer will be provided the option to terminate Customer’s use of the Services if EzzyCRM updates the Terms in a manner that substantially affect Customer’s rights in connection with use of the Services. Customer’s continued use of the Services after posting of the Updated Terms on EzzyCRM’s website will be deemed to be Customer’s agreement to the updated Terms.
CUSTOMER REGISTRATION OBLIGATIONS
In consideration of Customer’s use of the Services, Customer agrees to: (i) provide true, accurate, current and complete information about Customer’s self, including but not limited to contact information, as prompted by the Registration Process (“Registration Data”) to sign up for a user account (the “EzzyCRM Account”), which may be either a single user Individual Account or a multi user Team Account; and (ii) maintain and promptly update Customer’s Registration Data to keep it true, accurate, current and complete. If Customer provides any information that is untrue, inaccurate, outdated, or incomplete, or if EzzyCRM has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, EzzyCRM has the right to suspend or terminate Customer’s EzzyCRM Account and refuse current or future use of any or all of the Services. Customer may not use another person’s, entity’s, customer’s, subscriber’s, company’s, or organization’s account without the express prior written permission of that party. Customer is solely responsible for maintaining the confidentiality of Customer’s EzzyCRM Account and password and for restricting access to Customer’s computer and/or mobile device, and Customer agrees to accept responsibility for all activities that occur under Customer’s EzzyCRM Account username or password. If Customer has reason to believe that Customer’s EzzyCRM Account is no longer secure, Customer agrees to immediately notify EzzyCRM. Customer may be liable for the losses incurred by EzzyCRM or others due to any unauthorized use of Customer’s EzzyCRM Account.
PROHIBITED ACTS & CUSTOMER RESPONSIBILITIES
Customer is responsible for all activities occurring under Customer’s EzzyCRM Account and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with Customer’s use of the Services, including those related to data privacy, international communications and the transmission of technical or personal data. Customer is solely responsible for Customer’s interactions with other subscribers to the Services (“Subscribers”). Customer will not use EzzyCRM in a manner or in connection with activity that violates a third party’s rights or intellectual property. EzzyCRM reserves the right, but has no obligation, to monitor disputes between Customer and other Subscribers. EzzyCRM reserves the right to remove any Customer or Subscriber from the Service without a refund who violates these Terms of Service, in the sole discretion of EzzyCRM. If Customer resides in a country embargoed by India, Customer agrees Customer will not engage in commercial activities or operate or develop an application in connection with or using the Services. If Customer resides outside of the India, Customer agrees and consents to transmitting their data, content, Registration Data, Contact Information, and Confidential Information to India and consents and agrees to such data, content, Registration Data, Contact Information, and Confidential Information to be stored in India or the datacenter in United States. Customer will not upload or use in connection with Services malicious code, malware, viruses, spyware, adware or bots. Customer will not use, associate or link the Services in connection with a website or content including any of the following: (i) racial, ethnic, gender, age, religious, political, or sexual orientation discrimination; (ii) investment or business opportunities or advice prohibited by law; (iii) obscenity, profanity, or pornography; (iv) defamatory, abusive or threatening language, images or content; (v) promotion of illegal substances or narcotics, gambling, or other criminal conduct; (vi) pirating software or media (vii) hacking, spoofing, phishing or phreaking. In addition, Customer may not access the Services for purposes of monitoring its performance or functionality, or for any other competitive purposes. EzzyCRM shall have no liability for Customer’s interactions with other Subscribers, or for any other Subscriber’s action or inaction.
API TERMS
Customer may access their data from the Services, via use of the Application Program Interface (API). Any use of the EzzyCRM API, including but not limited to access of the API via a third party application is specifically bound and subject to the terms and conditions herein. Without limiting the foregoing, Customer specifically agrees to be bound to the following terms regarding EzzyCRM API use:
- a) CUSTOMER EXPRESSLY AGREES THE EZZYCRM API WILL BE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS;
- b) CUSTOMER EXPRESSLY AGREES THAT EZZYCRM SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, LOSS OF DATA, MISAPPROPRIATION OF DATA, BREACH OF DATA SECURITY, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY CUSTOMER’S USE OF THE EZZYCRM API, EITHER DIRECTLY OR VIA A THIRD-PARTY APPLICATION.
- c) EZZYCRM EXPRESSLY RESERVES THE RIGHT AT ANY TIME, IN ITS SOLE DISCRETION, TO REVOKE PERMISSION, MODIFY OR DISCOUNTINUE THE AVAILABILITY OF THE EZZYCRM API, IN WHOLE OR IN PART, TO ANY CUSTOMER, WITH OR WITHOUT NOTICE.
- d) ANY ABUSE OF THE EZZYCRM API OR EXCESSIVE USE OF THE API BANDWIDTH (TO BE DETERMINED IN THE SOLE DISCRECTION OF EZZYCRM) WILL RESULT IN THE IMMEDIATE SUSPENSION OF CUSTOMER’S ACCOUNT WITHOUT NOTICE.
TEAM ACCOUNTS
A Team Account shall be defined as two or more Customers accessing the same EzzyCRM Account. Team Accounts may be purchased by a company or an individual for the purpose of adding numerous Customers together under one common EzzyCRM Team Account. Customer acknowledges and agrees that all data linked or uploaded by each Customer to a Team Account is accessible by all Customers who have access to the same Team Account. Customer acknowledges and agrees that by updating data, importing data or linking third party sites or applications to a Team Account, Customer grants access and visibility to such data to each Customer of such Team Account. Customer acknowledges and agrees that all contact information, data or content uploaded, including but not limited to customer lists, email addresses, phone numbers, physical addresses of Customer or others, imported, or otherwise linked to a EzzyCRM Account (“Contact Information”), is shared with all Customers of such EzzyCRM Account, which may be a Team Account. Customer acknowledges and agrees that linking third party sites, applications or contact information or data, may share otherwise private communications with other Customers of such Team Account. If the registered owner (“Administrator”) of the Team Account deletes a Customer from the common Team Account, the Team Account database is altered and all communication associated with such deleted Customer will be removed, however Customer agrees that imported or linked Contact Information will not be removed from the common Team Account.
PERSONAL INFORMATION AND PRIVACY
Personal information, including Registration Data, Customer provides to EzzyCRM through the Services is governed by the Privacy Policy and applicable laws related to personal information. Customer acknowledges and agrees that EzzyCRM aggregates all Contact Information provided by Customer. Such Contact Information is downloadable by Customer into a single file. Customer understands and agrees that within a Team Account all Contact Information linked to or uploaded to a Team Account is visible and downloadable by any Customer of the Team Account. Customer’s election to use the Services each time Customer logs on to Customer’s EzzyCRM Account functions as Customer’s acceptance of the terms of the then-current Privacy Policy. Customer acknowledges and Customer agrees that Customer is responsible for maintaining the confidentiality of Customer’s username, password and all other sensitive, confidential or proprietary information relating to or used in connection with Customer’s EzzyCRM Account. Customer agrees that Customer is responsible for all activities that occur in Customer’s EzzyCRM Account and Customer agrees to notify EzzyCRM immediately of any unauthorized use of Customer’s EzzyCRM Account. EzzyCRM is in no way responsible for any loss or damage to Customer or to any third party incurred as a result of any unauthorized access and/or use of Customer’s EzzyCRM Account, or otherwise. Customer hereby represents and warrants to EzzyCRM that Customer owns or has all necessary right, title and interest in and to the use of all information which Customer uses in connection with Customer’s EzzyCRM Account and in the manner in which such information is being used by Customer, including but not limited to all Contact Information.
Customer’s Transferred Information shall be hosted and stored by EzzyCRM or its third-party service providers in the India or United States. In providing the Services, EzzyCRM may engage sub-processors to process Transferred Information, including, without limitation, any associated Personal Information pursuant to this Agreement within the European Economic Area, India and in other countries and territories. Under no circumstances will EzzyCRM be deemed a data controller with respect to Transferred Information under the General Data Protection Regulation (EU) 2016/679 (GDPR) or any relevant or replacement law or regulation of any Member State as defined therein. “Personal Information” means any Contact Information processed by EzzyCRM pursuant to the Agreement, relating to an identified or identifiable natural person; where an “identifiable natural person” means an individual who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the individual’s physical, physiological, mental, economic, cultural or social identity.
COMMUNICATIONS FROM EZZYCRM
The Services will include certain communications from EzzyCRM, such as service announcements, administrative messages and e-newsletters. Customer understands that these communications sent to Customer shall be considered part of using the Services. As part of our commitment to Customer’s privacy, Customer may choose to not receive certain promotional communications from EzzyCRM by updating notifications preferences within Customer’s EzzyCRM Account.
TRIALS, FEES, PAYMENTS, AND TAXES
Trials. Customer may register for a free trial of the Services and EzzyCRM will make the Services available on a trial basis at no cost until the earlier of: (i) the end of the trial period; or (ii) upon purchase of any Premium Services by Customer. Customer may use the Services offered for a free trial without any obligation to purchase Premium Services. Customer may cancel Customer’s EzzyCRM Account at any time during the trial period. If Customer does not purchase Premium Services or cancel the EzzyCRM Account by the end of the trial period, Customer’s EzzyCRM Account will be suspended and will be marked for deletion from EzzyCRM servers. Customer may restore a suspended EzzyCRM Account within sixty (60) calendar days of suspension by purchasing Premium Services. If Customer’s EzzyCRM Account remains in suspended status for sixty (60) calendar days, all of Customer’s content and data, including but not limited to Contact Information, will be deleted from EzzyCRM servers. This information cannot be recovered once deleted.
Premium Services. EzzyCRM reserves the right at any time to assess fees for access, to portions of or in its entirety, any or all of the Services and to modify such fees. Customer may review EzzyCRM’s current pricing for Premium Services on the pricing page on its website. Such fees shall not be charged unless Customer’s agreement to pay such fees is obtained. If Customer purchases a premium EzzyCRM Account that is offered by EzzyCRM for a fee or adds additional services which are not part of the EzzyCRM Account (“Premium Services”) and such transaction is confirmed by Customer, Customer agrees to pay the applicable fees for the Premium Services (including, without limitation, periodic fees for upgrades and changes) as they become due plus all related taxes, if applicable, and hereby authorizes EzzyCRM to assess a monthly or annual recurring automatic payment transaction which will be assessed to the payment form provided by Customer at the time of Premium Service registration. Team Accounts will be billed for all Customers invited to join the Team Account regardless of the response to such invitation, acceptance or denial. If Customer elects not to pay such fees, EzzyCRM shall have the right to cease providing some or all of such Service to Customer. Customer agrees and acknowledges that EzzyCRM’s payment processor, an independent contractor, stores Customer’s payment information.
NO REFUNDS. EzzyCRM employs a NO REFUNDS policy, regardless of use of the Services. ALL SALES ARE FINAL. Customer agrees and acknowledges that Customer’s obligation to pay fees continues through the end of the billing period, monthly or annual, during which Customer cancels Customer’s Premium Services.
Past Due. If Customer’s EzzyCRM Account is in past due status due to non-payment, EzzyCRM will notify Customer or Administrator of Team Accounts in writing of account’s past due status. If payment is not received by EzzyCRM within ten (10) calendar days, Customer’s access to Customer’s EzzyCRM Account will be restricted. If Customer’s EzzyCRM Account remains in past due status for a period of thirty (30) calendar days, Customer’s EzzyCRM Account will be suspended and will be marked for deletion from EzzyCRM servers. Customer may restore a suspended EzzyCRM Account within sixty (60) calendar days of suspension by paying for the past due balance on the EzzyCRM Account. If Customer’s EzzyCRM Account remains in suspended status for sixty (60) calendar days, all of Customer’s content and data, including but not limited to Contact Information, will be deleted from EzzyCRM servers. This information cannot be recovered once deleted.
Payment Disputes. All payment disputes must be submitted in writing to EzzyCRM at billing@EzzyCRM.com , within thirty (30) days of the occurrence of such disputed charge. CUSTOMER WAIVES ALL CLAIMS ARISING IN CONNECTION TO PAYMENTS CHARGED TO CUSTOMER’S ACCOUNT IF CUSTOMER FAILS TO FILE A CLAIM WITH EZZYCRM IN WRITING TO BILLING@EZZYCRM.COM WITHIN THIRTY (30) DAYS OF THE OCCURRENCE OF SUCH DISPUTED CHARGE.
CANCELING AND TERMINATING EZZYCRM SERVICES
Customer is solely responsible for properly canceling Customer’s EzzyCRM Account with EzzyCRM. A letter, email, or telephone request to cancel Customer’s EzzyCRM Account is not considered a cancellation of Customer’s account with EzzyCRM. Customer can cancel Customer’s EzzyCRM Account at any time simply by clicking on the Settings >> My Account and select “Delete Account” within Customer’s EzzyCRM Account. Upon cancellation of a EzzyCRM Account, all of Customer’s content and data, including but not limited to Contact Information, will be deleted from EzzyCRM servers. This information cannot be recovered once deleted.
RESTRICTION OF USE
In addition to all other terms and conditions of these Terms, Customer shall not: (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services in any way; (ii) copy, distribute, or disclose any part of the Services in any medium; (iii) alter or modify the Services in any way without the prior written consent of EzzyCRM; (iv) reverse engineer, reverse assemble, reverse compile or otherwise attempt to create the source code from the Services, or interfere with, or compromise the system integrity or security of, or decipher any transmissions to or from the servers running the Services; (v) take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) upload invalid data, viruses, worms, Trojan horses, or other harmful or disruptive codes, components, devices, or software agents through the Services; (vii) impersonate another person or otherwise misrepresent Customer’s affiliation with a person or entity, conducts fraud, hide or attempt to hide Customer’s identity, or misrepresent the source or content of information transmitted through the Services; (viii) use the Services in any unlawful manner or in any other manner that could damage, disable, overburden or impair the EzzyCRM website or all or any portion of the Services; (ix) bypass the measures EzzyCRM may use to prevent or restrict access to the Services; (x) use any robot, spider, scraper, script, or other comparable automated technology to access the Services for any purpose without EzzyCRM’s express written permission; (xi) gain unauthorized access to the Services, its user accounts, computer systems or networks through unauthorized means such as hacking or password mining; (xii) collect or harvest any personally identifiable information, including account names, from the Services without first obtaining the express prior written permission of such party to use any such personally identifiable information; (xiii) use third party links to sites without agreeing to their website terms & conditions; and (xiv) post links to third party sites or use their logo, company name, etc. in connection with the Services without first obtaining their express prior written permission. Customer shall: (i) notify EzzyCRM immediately of any unauthorized use of any password or EzzyCRM Account or any other known or suspected breach of security; (ii) report to EzzyCRM immediately and use reasonable efforts to stop immediately any copying or distribution of content that is known or suspected by Customer or other Subscribers to violate these Terms or the intellectual property rights of third parties; and (iii) not impersonate another Subscriber or provide false identity information to gain access to or use the Services.
SPAMMING AND ILLEGAL ACTIVITIES
Customer agrees Customer is solely responsible for the contents of Customer’s transmissions through the Services. Customer agrees not to use the Services for illegal purposes or for the transmission of material that is unlawful, harassing, libelous, invasive of another person’s privacy, abusive, threatening, harmful, vulgar, pornographic, obscene, or otherwise objectionable, contains viruses, or infringes or may infringe the intellectual property or other proprietary rights of another person. Customer agrees not to use the Services for the transmission of “junk mail”, “spam”, “chain letters”, or other unsolicited mass distribution of email or other unauthorized or unsolicited activity. EzzyCRM reserves the right to terminate Customer’s access to the Services if EzzyCRM believes that Customer has used the Services for any illegal or unauthorized activity.
DATA OWNERSHIP
We respect Customer’s right to exclusive ownership of Customer’s published and stored content in the EzzyCRM Account, including but not limited to contact names, tasks, events, messages in the EzzyCRM Account and posted to social networks, and related content created or stored by Customer and any type of data that identifies Customer or any specific customer or program, including but not limited to information about usage, account information, internal team members, or merchants in conjunction with Customer or Customer’s customers, Contact Information (the “Confidential Information”). Unless specifically permitted by Customer, Customer’s use of the Services does not grant EzzyCRM the license to use, reproduce, adapt, modify, publish or distribute the Confidential Information content created by Customer or stored in Customer’s EzzyCRM Account for EzzyCRM’s commercial, marketing or any similar purpose. Customer expressly grants EzzyCRM the right to use and analyze aggregate system activity data associated with use of the Services by Customer and other subscribers for the purposes of optimizing, improving or enhancing the way the Services operate, and to create new features and functionality in connection with the Services in the sole discretion of EzzyCRM.
SUBSCRIBER-GENERATED CONTENT
Customer may transmit or publish content created by Customer using any of the Services or otherwise. However, Customer shall be solely responsible for such content and the consequences of its transmission or publication. ANY CONTENT THAT CUSTOMER MAY RECEIVE FROM OTHER SUBSCRIBERS OF THE SERVICES, IS PROVIDED TO CUSTOMER AS-IS FOR CUSTOMER’S INFORMATION AND PERSONAL USE ONLY AND CUSTOMER AGREES NOT TO USE, COPY, REPRODUCE, DISTRIBUTE, TRANSMIT, BROADCAST, DISPLAY, SELL, LICENSE OR OTHERWISE EXPLOIT SUCH CONTENT FOR ANY PURPOSE, WITHOUT THE EXPRESS WRITTEN CONSENT OF THE PERSON WHO OWNS THE RIGHTS TO SUCH CONTENT. In the course of using any of the Services, if Customer comes across any content with copyright notice(s) or any copy protection feature(s), Customer agrees not to remove such copyright notice(s) or disable such copy protection feature(s) as the case may be. By making any copyrighted/copyrightable content available on any of the Services Customer affirms that Customer has the consent, authorization or permission, as the case may be from every person who may claim any rights in such content to make such content available in such manner. Further, by making any content available in the manner described above, Customer expressly agrees that EzzyCRM shall have the right to immediately block access to or remove such content made available by Customer, if EzzyCRM receives complaints concerning any illegality or infringement of third party rights in such content. By using the any of the Services and transmitting or publishing any content using the Services, Customer hereby expressly and irrevocably consents to determination of questions of illegality or infringement of third party rights in such content by the agent designated by EzzyCRM for this purpose.
INTELLECTUAL PROPERTY RIGHTS
EzzyCRM, both the word and mark, and the logos are trademarks of EzzyCRM. Customer agrees not to display or use, in any manner, the EzzyCRM trademarks, without EzzyCRM’s express prior written consent. Customer acknowledges and agrees that EzzyCRM is and shall remain the exclusive owner of all right, title and interest in and to the Services, including without limitation all patent, copyright, trade secret, trademark and other intellectual property rights therein, including any optimizations, enhancements, modifications or additional features added from time to time by EzzyCRM, whether in connection with Customer’s use or feedback or otherwise. Except for the right to use the Services strictly in accordance with these Terms, as amended or modified from time to time, no license or conveyance of any such proprietary rights to Customer is granted or implied under these Terms.
THIRD PARTY INTERACTIONS
During Customer’s use of the Services, Customer may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third parties displaying their goods and/or services through the Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between Customer and the applicable third-party and is governed by any terms, rules, regulations and policies of such third party. EzzyCRM and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between Customer and any such third-party. EzzyCRM and its licensors shall not be responsible for interruptions in service or performance from third parties, or any interruptions in the Services caused by such third party services. EzzyCRM expressly does not endorse any sites on the Internet that are linked through the Services, and in no event shall EzzyCRM or its licensors be responsible for any content, products, or other materials on or available from such third-party sites. EzzyCRM provides the Services to Customer pursuant to the terms and conditions of these Terms. Customer recognizes, however, that certain third-party providers of ancillary software, hardware or services may require Customer’s agreement to additional or different license or other terms prior to Customer’s use of or access to such software, hardware or services.
CUSTOMER ACCESS
By agreeing to these Terms, Customer will be provided access to the Services on the terms and conditions outlined herein from time to time. If necessary, EzzyCRM reserves the right to deny Customer’s access to the Services from time to time in order to permit EzzyCRM to perform routine or emergency maintenance, bug fixes or upgrades, in which event, Customer authorizes EzzyCRM to access Customer’s EzzyCRM Account. EzzyCRM shall use commercially reasonable efforts to notify Customer of anticipated material disruptions in the Services and shall make commercially reasonable efforts to schedule such activities at non-peak user hours. In addition, EzzyCRM reserves the right, in its sole discretion, to reassign or rename Customer’s domain/profile URL. EzzyCRM is not responsible for outages or service degradations where systems, programs, data, or processes that are controlled, supplied or operated by Customer are contributing factors to the outage or service degradation. In addition, where the Services are Internet-based, Customer acknowledges and agrees that EzzyCRM cannot control the flow of data between its servers, other portions of the Internet and Customer’s connections and computers. Such flow depends in large part on the performance of Internet services provided or controlled by third parties. At times, actions or inactions caused by these third parties can impair Customer’s connections to the Internet. Although EzzyCRM will use its commercially reasonable efforts to take actions it deems appropriate to remedy and avoid such events, it cannot guarantee that they will not occur.
DISCLAIMER OF WARRANTIES
CUSTOMER EXPRESSLY UNDERSTANDS, ACKNOWLEDGES AND AGREES THAT THE USE OF THE SERVICES IS AT CUSTOMER’S SOLE RISK AND LIABILITY. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. EZZYCRM EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EZZYCRM MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR VIRUS FREE. USE OF ANY MATERIALS DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT CUSTOMER’S OWN DISCRETION AND RISK AND CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER’S COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY CUSTOMER FROM EZZYCRM, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT OTHERWISE EXPRESSLY STATED IN THESE TERMS.
LIMITATION OF LIABILITY
CUSTOMER AGREES THAT EZZYCRM SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY CUSTOMER’S USE OF OR INABILITY TO USE THE SERVICES, EVEN IF EZZYCRM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH EZZYCRM RELATED TO ANY OF THE SERVICES SHALL BE TERMINATION OF SUCH SERVICES. IN NO EVENT SHALL EZZYCRM’S LIABILITY TO CUSTOMER, WHETHER DIRECT OR INDIRECT, EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO EZZYCRM FOR SUCH SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE CLAIM. CUSTOMER AGREES THAT THE FOREGOING IS AN AGREED ALLOCATION OF RISK AND IS A REFLECTION OF THE RIGHTS AND OBLIGATIONS AGREED UPON BY CUSTOMER AND EZZYCRM IN THESE TERMS.
INDEMNIFICATION
Customer agrees to indemnify and hold harmless EzzyCRM, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any claims that Customer has used the Services in violation of another party’s rights, in violation of any law, in violation of any provisions of the Terms, or in connection with any other claim related to Customer’s use of the Services.
ARBITRATION
Any controversy or claim arising out of or relating to the Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of Republic of India. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and may not be appealed. The arbitration shall be conducted in Mumbai, India and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding anything to the contrary, EzzyCRM may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction.
TERMINATION
Customer agrees that EzzyCRM may terminate Customer’s EzzyCRM Account and access to the Services for reasons including, but not be limited to, breaches or violations of these Terms or the Privacy Policy, a request by Customer to terminate Customer’s EzzyCRM Account, discontinuance or material modification to the Services, unexpected technical issues or problems, extended periods of inactivity and/or requests by law enforcement or other government agencies, and for non-payment for Premium Services. Termination of Customer’s EzzyCRM Account includes elimination of access to the Service, deletion of Customer’s EzzyCRM Account, deletion of all of Customer’s content and data, including but not limited to Contact Information, as permitted or required by law.
MISCELLANEOUS
Assignability. Customer may not assign or transfer this Agreement, in whole or in part, by operation of law or otherwise, or its rights or obligations hereunder without EzzyCRM’s express prior written consent. Any attempt to assign or transfer this Agreement, without such consent, will be null and of no effect. Subject to the foregoing, this Agreement will bind and inure to the benefit of each party's permitted successors and assigns.
Governing Law and Jurisdiction. This Agreement will be governed by and construed in accordance with the laws of the State of Maharashtra, India excluding that body of laws known as conflicts of law.
Severability. If for any reason a court of competent jurisdiction finds any provision of this Agreement invalid or unenforceable, that provision of the Agreement will be enforced to the maximum extent permissible and the other provisions of this Agreement will remain in full force and effect.
Waiver. The failure by either party to enforce any provision of this Agreement will not constitute a waiver of future enforcement of that or any other provision. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise.
Notices. Any notices or other communications provided under this Agreement will be given: (i) via email; or (ii) by posting such notice on EzzyCRM’s website or to the Services. For notices given by email, the date of receipt will be deemed the date on which such notice is transmitted.
Force Majeure. Neither party will be responsible for any failure or delay in its performance under this Agreement (except for any payment obligations) due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, shortages of or inability to obtain energy, raw materials or supplies, war, terrorism, riot, or acts of God.
ACCEPTANCE
BY CLICKING THE "ACCEPT" BUTTON OR CHECKING THE "ACCEPT" BOX OR OTHER MEANS PROVIDED FOR ACCEPTANCE YOU: (i) REPRESENT THAT YOU ARE DULY AUTHORIZED BY CUSTOMER TO ACCESS AND USE THE SERVICES; AND (ii) ACCEPT THESE CUSTOMER TERMS OF SERVICE AND AGREE THAT YOU ARE LEGALLY BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT CLICK THE "ACCEPT" BUTTON OR CHECK THE "ACCEPT" BOX OR OTHER MEANS PROVIDED FOR ACCEPTANCE AND YOU WILL HAVE NO LICENSE TO, AND MUST NOT ACCESS OR USE, THE SERVICE.